Services

Managed Private AI

Defined monitoring, maintenance, regression testing, incident handling and upgrade support for an accepted deployment.

Discuss ongoing support From $750/month · Rolling, with a minimum term agreed in the scope

Who it is for

Organisations that want a private AI service kept useful and supportable without building a dedicated team.

Engagement journey Four stages: Assess gives a decision, Pilot gives evidence, Deploy gives a service, Operate gives ongoing support. You can stop after Assess or Pilot, for example to stay hosted. Performance Rescue is a separate entry for existing deployments that joins at Deploy. Stop: stay hosted, or not yet A valid, paid-for outcome Performance Rescue for existing deployments 01 Assess → Decision 02 Pilot → Evidence 03 Deploy → Service 04 Operate → Support You are here Engagement journey Assess gives a decision, Pilot gives evidence, Deploy gives a service, Operate gives support. You can stop after Assess or Pilot. Performance Rescue joins at Deploy. Stop stay hosted / not yet Rescue existing deployments 01 Assess → Decision 02 Pilot → Evidence 03 Deploy → Service 04 · here Operate → Support
Each stage stands on its own and ends in something you can use. Stopping after an assessment or pilot is a normal, paid-for outcome.

The problem it resolves

Models, runtimes and dependencies change monthly. Without regression tests and a named owner, quality quietly drifts or upgrades break things.

What we need from you

  • An accepted deployment with a regression suite
  • Agreed service measures and support hours
  • Change-approval process on your side

What you receive

  • Monitoring of the agreed service measures
  • Scheduled updates, each run through the regression suite before rollout
  • Incident response within agreed hours
  • Quarterly review of quality, usage and cost

Not included

  • Automatic model replacement without your approval
  • Support outside the agreed hours or scope
  • Hardware warranty, which stays with the supplier

How the result is accepted

  • Monthly report against the agreed service measures
  • No production change without passing regression tests and your approval

Commercial structure

From $750/month, rolling, with a minimum term agreed in the scope. Excludes hardware, taxes and third-party licences. Final price is fixed in a written scope before work starts.

Dipankar Sarkar · Engagement owner, Neul Labs Limited
One named person is accountable for scope, commitments and acceptance on every engagement, including work delivered with specialist partners.

Typical situations

Production deployment rescue

“Our prototype worked in the demo, but it is slow, unreliable or unsafe with real users.”

Frequently Asked Questions

Can you support a deployment someone else built?

Usually, after an operational review. We first establish a regression suite and a documented data boundary, then agree what we can responsibly support.

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