Services

Performance Rescue

Diagnosis and agreed remediation of latency, memory, concurrency, reliability or cost problems in an existing deployment.

Describe the problem From $3,000 · Typically 1–3 weeks

Who it is for

Teams whose local or self-hosted prototype works for one person and falls over for twenty.

Engagement journey Four stages: Assess gives a decision, Pilot gives evidence, Deploy gives a service, Operate gives ongoing support. You can stop after Assess or Pilot, for example to stay hosted. Performance Rescue is a separate entry for existing deployments that joins at Deploy. Stop: stay hosted, or not yet A valid, paid-for outcome Performance Rescue for existing deployments 01 Assess → Decision 02 Pilot → Evidence 03 Deploy → Service 04 Operate → Support Engagement journey Assess gives a decision, Pilot gives evidence, Deploy gives a service, Operate gives support. You can stop after Assess or Pilot. Performance Rescue joins at Deploy. Stop stay hosted / not yet Rescue existing deployments 01 Assess → Decision 02 Pilot → Evidence 03 Deploy → Service 04 Operate → Support
Each stage stands on its own and ends in something you can use. Stopping after an assessment or pilot is a normal, paid-for outcome.

The problem it resolves

Slow first tokens, out-of-memory errors at long context, queues under concurrent load, or a GPU bill that does not match the usage.

What we need from you

  • Read access to the deployment configuration and logs
  • A description of the failing workload and its traffic pattern
  • Current hardware, runtime and model versions

What you receive

  • Measured baseline under a reproducible load profile
  • Root-cause diagnosis covering memory, KV cache, batching, context length, retrieval and infrastructure
  • Prioritised remediation plan with expected effect and cost
  • Optional implementation of agreed fixes and a re-measurement

Not included

  • Rewriting the application
  • Guaranteeing a specific improvement before measuring

How the result is accepted

  • Before-and-after measurements on the same load profile
  • Every change documented and reversible

Commercial structure

From $3,000, typically 1–3 weeks. Excludes hardware, taxes and third-party licences. Final price is fixed in a written scope before work starts.

Dipankar Sarkar · Engagement owner, Neul Labs Limited
One named person is accountable for scope, commitments and acceptance on every engagement, including work delivered with specialist partners.

Typical situations

Inference cost comparison

“Our inference bill is material and growing. Would self-hosting actually be cheaper?”

Production deployment rescue

“Our prototype worked in the demo, but it is slow, unreliable or unsafe with real users.”

Frequently Asked Questions

Our Ollama server is slow with multiple users. Is that a rescue?

Often, yes. Parallel request settings, context length and model choice change memory use and throughput a lot, and sometimes the right fix is a different serving runtime.

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